Form information reviewed 13 October 2026; analytics configuration last updated 2 October 2026.
What details do we collect?
For a crawl-space request, the mandatory fields identify you by name and email, locate the property by city or ZIP, and describe the problem or proposed work. A contact phone is optional. Project photos can be uploaded if you choose, but they are not required. You may add your timing or budget if useful; neither is a required answer. Do not submit passwords, payment records, identity papers or unnecessary sensitive information.
Google Analytics measures basic website use, such as pages viewed, referring source, browser, device type and approximate location. Google Analytics may use cookies or similar browser identifiers. We do not send names, phone numbers, email addresses, form answers or uploaded photos to Google Analytics.
Do not upload photos of people, ID papers, payment details or private records. Do not enter an unsafe crawl space to gather details.
How do we use project details?
We may use the details to:
- respond to the project request;
- review the likely scope and service area;
- share relevant enquiry details with an independent provider to discuss your requested work;
- arrange or support follow-up about that request;
- keep records needed to manage the enquiry; and
- protect and operate the site and form.
An independent provider that receives your enquiry handles the information under its own practices. The site may receive compensation from a referral. Photos and form details do not give a home diagnosis or final quote.
Which services process the details?
Cloudflare hosts the site. Tally hosts and stores the form replies. Google Analytics supplies website-use reporting. Each service processes information needed to provide its function.
The Google tag is configured without Google Signals or advertising-personalisation signals. Browser privacy controls or content blockers may limit analytics collection.
We do not sell mobile numbers as a separate marketing list or use this form to sign you up for text marketing. Relevant contact details may be shared with a provider for your project enquiry, as described above.
Does this form sign me up for text messages?
No. The current form has no text-message subscription or consent checkbox. A phone number is optional; you can send the enquiry using email as your contact method.
How long are details kept?
We keep project details only as long as we need them. We may need them to handle the request, keep records, fix a dispute or meet the law. You may ask to see, correct or delete your details through the contact page. The law or a live dispute may require us to keep some records.
Can this policy change?
Yes. We will change the date when we update this policy. A major change will take effect from that date, subject to any notice or consent required by law.
For website or privacy questions, use the contact page or email [email protected].